Mitarbeiter (m/w/d) im After-Sales & Service (Innendienst
Core
Customer service and technical support specialist handling after-sales inquiries, spare parts, and service coordination for machinery and plant technology.
Role type
After-sales & Service Specialist (Innendienst)
Builds
Service offers, orders, and documentation for machinery and plant technology clients
Domain
Industrial Automation / Machinery & Plant Technology
Deliverable
client delivery
Required skills
Technical assessment, offer creation, order processing, complaint management, project coordination, MS Office, ERP systems
Preferred skills
Experience in similar position, machinery and plant technology interest, business process knowledge
Responsibilities
Handle customer inquiries and perform initial technical assessments, Create offers and process orders with documentation, Manage complaints in collaboration with technical departments, Plan and coordinate on-site installations, commissioning, and training by field technicians
Seniority
Entry to Mid-level