Telefonserviceberater/-in (w/m/d) (TSB) im Service Center der Familienkasse in Halle
Core
First point of contact for families regarding child benefits and child allowance, providing phone and digital guidance on eligibility and next steps. (via careerplan.io/jobs/10000-1208174427-S-telefonserviceberater-in-wmd-tsb-im-service-center-der-familienkasse-in-halle-at-bundesage)
Role type
Customer service representative (phone & digital)
Builds
Initial orientation and data updates for family benefit claims
Domain
Public sector / Social security
Deliverable
client delivery
Required skills
Empathy, customer communication, ticket management, digital tool proficiency, data entry
Responsibilities
Answer incoming calls, provide initial guidance on child benefits, update customer data, write tickets, make follow-up calls