kaufmännischer Mitarbeiter Experte im Backoffice (m/w/d)
Core
Handling complex billing, customer, and system cases in the energy sector, acting as an escalation point for specialized inquiries.
Role type
Senior back-office specialist (energy billing & customer support)
Builds
Accurate energy billing and resolution of complex customer account issues
Domain
Energy utilities / Public services
Required skills
Commercial accounting, energy market processes, IT system troubleshooting, data analysis, process optimization, stakeholder communication
Preferred skills
Experience in energy sector, advanced analytical thinking, digital process affinity
Technologies
Energy IT systems, billing platforms
Responsibilities
Analyze and resolve complex billing and consumption cases, conduct research and error analysis in energy IT systems, support colleagues with specialized customer inquiries, contribute to process and system optimization
Seniority
Mid-level, hands-on specialist