Fachassistent/-in Eingangszone
On-site
Core
First point of contact for customers in the Job Center's intake zones, providing initial guidance, accepting and reviewing applications for basic security benefits, and ensuring smooth handover to further processing. (via careerplan.io/jobs/10000-1208135225-S-fachassistent-in-eingangszone-at-bundesagentur-fur-arbeit-agentur-fur-arbeit-weilheim)
Role type
Customer service specialist (social security intake)
Builds
Initial customer orientation and application intake for social security services
Domain
Public sector / Social security administration
Deliverable
client delivery
Required skills
Customer reception, application processing, data entry, IT tool usage, empathy
Responsibilities
Greet and advise customers, accept and review applications, answer questions about benefit offerings, support data entry