Telefonischer Kundenberater / Kundenbetreuer / Quereinsteiger (m/w/d)
Hybrid
Core
First point of contact by phone for patients seeking medical support during the German statutory out-of-hours service, guiding them to appropriate care.
Role type
Customer service representative (medical triage)
Builds
Patient routing and appointment scheduling for the statutory out-of-hours medical service
Domain
Healthcare / Medical triage
Deliverable
client delivery
Required skills
Empathy, telephone communication, organization, documentation, MS Office, shift work flexibility
Preferred skills
Prior experience in customer service or medical field
Responsibilities
Answer incoming calls, show empathy, guide patient inquiries to the right direction, support the team in identifying appropriate medical care, schedule appointments, refer to specialists, document important information
Seniority
Entry-level / Open to career changers