IT-Fachkraft / IT-Servicekraft (30%)
Core
IT specialist providing first-level support, infrastructure maintenance, and development team assistance for an internal IT environment and 400 client websites.
Role type
IT Service Desk & Infrastructure Support Specialist
Builds
Internal IT infrastructure, macOS/Windows workstations, Microsoft 365 environment, backup systems, and client website hosting
Domain
IT Services / Web Development
Deliverable
infrastructure
Required skills
macOS support, Windows support, Microsoft 365 (Teams, Outlook), backup system management, hosting basics, network basics
Preferred skills
structured independent work, communication skills, team collaboration
Technologies
macOS, Windows, Microsoft Teams, Outlook, Synology, Microsoft Teams Rooms, Unifi
Responsibilities
First Level Support for the team, predominantly macOS; Troubleshooting and resolution of issues in Microsoft Teams and Outlook; Setup and maintenance of workstations, computers, and monitors; Maintenance and monitoring of backup systems; Support for hosting topics and internal systems; Collaboration with external IT service provider for complex topics; Support of meeting room technology, security cameras, and Unifi network technology
