Second-Level-Support (m/w/d)
Hybrid
Core
Second-level IT support specialist handling complex user issues, escalated tickets, and knowledge base management for a federal life sciences research institute.
Role type
Senior IC IT support engineer (second-level)
Builds
IT service stability and user productivity
Domain
Life Sciences / Federal Government IT
Required skills
Incident management, problem management, knowledge management, Microsoft Windows client environments, software license management, ITIL framework, ticketing systems, user support, technical documentation
Preferred skills
Mentoring first-level staff, Citrix, Remote Access, Active Directory, PowerShell, Python, ITIL certification
Technologies
Microsoft Windows, Office, Matrix42, ITIL, Citrix, Active Directory, PowerShell, Python