Kundenbetreuer (m/w/d) im telefonischen Kfz-Schadenmanagement Schwerpunkt Rechnungsbearbeitung
Core
First point of contact for customers of public insurers and the S-Finanzgruppe requiring assistance after vehicle damage, managing claims processing and invoice settlement.
Role type
Customer service representative (claims processing)
Builds
Claims management and invoice settlement for vehicle damage cases
Domain
Insurance / Automotive
Deliverable
client delivery
Required skills
Invoice processing, claims documentation, payment and booking process management, customer communication, network partner coordination, repair offer management, shift work flexibility, MS Office proficiency
Preferred skills
Commercial background, customer service experience, German and English language skills
Responsibilities
Document damage cases in the claims system, regulate invoices from damage cases, communicate with assignees for invoice verification, provide telephone and written support to customers after vehicle damage, organize and coordinate assistance services (towing, garage, rental car, etc.), complete the damage case workflow from intake to closure
Seniority
Entry-level to Mid-level