Mitarbeiter First Level Support Kundendienst (m/w/d)
Core
First-level customer service representative handling inbound inquiries, ticket management, and warranty claims for agricultural machinery.
Role type
First-level customer support specialist
Builds
Customer service tickets and warranty claim resolutions
Domain
Agriculture machinery / Industrial equipment
Deliverable
client delivery
Required skills
Customer inquiry handling, ticket system management, warranty claim processing, MS Office, ERP systems, English communication
Preferred skills
Interest in agricultural technology, self-management, structured work
Responsibilities
Answer customer inquiries via phone or email, process and manage customer tickets, handle warranty and goodwill claims, coordinate service training schedules
Seniority
Entry-level