Mitarbeiter Vertriebsinnendienst (m/w/d)
Core
Support the sales team in customer care, quote generation, and order processing, acting as a key interface between customers, sales, logistics, and other departments.
Role type
Sales Operations Specialist (Order Management)
Builds
Sales quotes, customer orders, and operational reports for marketing and procurement clients
Domain
Marketing supplies, textile finishing, import, logistics, and e-commerce
Required skills
Order management, quote creation, customer communication, ERP/WMS usage, data entry, logistics coordination, report generation, process optimization
Preferred skills
Prior experience in sales operations or customer service, MS Office proficiency, English language skills
Technologies
MS Office, ERP/WMS
Responsibilities
Handle customer inquiries via phone and email, create and track sales quotes, process customer orders, maintain customer and product data in the WMS, support the outside sales team, manage complaints, monitor delivery schedules with logistics and procurement, generate sales reports, and contribute to internal process improvements
Seniority
Entry to Mid-level, hands-on IC