STELLVERTRETENDER SERVICELEITER
Core
Technical service leader substitute managing field service operations, complex technical escalations, and customer support for office technology, IT, and robotics systems.
Role type
Senior IC technical service lead (substitute)
Builds
Office technology solutions, IT/Network systems, robotics, and presentation technology for enterprise clients
Domain
Office technology, IT infrastructure, and robotics
Required skills
Windows environments, TCP/IP networking, user and rights management, IT security basics, printer and multifunction system management, scan solutions, hardware component exchange, cash register system configuration, technical troubleshooting, team coordination, process development
Preferred skills
Technical leadership experience, sales support, presentation technology installation, knowledge management
Technologies
Windows, TCP/IP, DNS, DHCP, VLAN, printer drivers, scan solutions, cash register systems
Responsibilities
Represent the service leader and coordinate team operations and escalations, plan and steer rollouts and technical projects, provide technical support for complex faults, install and configure office technology and IT systems, act as technical contact for customers and sales, support sales with technical concepts and presales, train and onboard team members, perform technical analysis of error images on-site and remotely
Seniority
Senior, hands-on IC with leadership potential