Sacharbeiter Aftersales (m/w/d)
Core
Handling customer service inquiries, complaints, and returns for heating technology products, including assembly/disassembly of returned items.
Role type
Customer service specialist (aftersales)
Builds
Customer support processes for heating technology products
Domain
Heating technology / HVAC
Deliverable
client delivery
Required skills
Technical understanding, manual dexterity for assembly/disassembly, customer communication, structured problem-solving, PC proficiency (Office/ERP/CRM)
Preferred skills
Experience in customer service or complaint management, technical or commercial training
Responsibilities
Answering service inquiries and complaints via phone and email, documenting and processing returns, supporting customers with product issues, performing assembly/disassembly on returned products, optimizing service processes