IT-Support (m/w/d)
Core
First point of contact for customers regarding technical inquiries and problems related to their IT infrastructure, ensuring smooth operation of IT systems.
Role type
IT Support Specialist
Builds
IT infrastructure support, software support, user management, and documentation for customers
Domain
IT Services / Customer Support
Deliverable
client delivery
Required skills
Hardware and software troubleshooting, network diagnostics, user account management, documentation creation, product training, escalation management
Preferred skills
IT infrastructure administration, customer communication
Technologies
Operating systems, Office applications, enterprise software, network devices, servers, clients