Bürofachkraft / Unfallschadenmanager (m/w/d) – Teilzeit möglich
Core
Central interface between customers, loss adjusters, and partner companies to ensure smooth processing of repair orders and keep customers informed.
Role type
Administrative claims coordinator (automotive)
Builds
Repair workflows and customer communication for an automotive service provider
Domain
Automotive / Insurance claims administration
Deliverable
dashboards & analysis
Required skills
Customer service, appointment scheduling, repair process coordination, communication with insurers/adjusters, document management, basic accounting, digital tools proficiency
Preferred skills
Understanding of vehicles and parts, basic accounting knowledge
Responsibilities
Answering and managing customer inquiries, scheduling and coordinating workshop orders, monitoring repair processes, communicating with loss adjusters and insurers, updating customers on claim status, documenting and managing claim files, handling incoming invoices, supporting rental car services, coordinating TÜV appointments