Sachbearbeitung Kundenservice Innendienst (m/w/d)
Core
Handling customer inquiries via phone and email regarding orders, deliveries, availability, and claims for books and electronics.
Role type
Customer Service Representative (Inbound)
Builds
Order fulfillment and delivery coordination for books and electronics
Domain
Retail (Books & Electronics)
Deliverable
client delivery
Required skills
Written and verbal German, MS Office, order processing, delivery coordination, claims handling
Responsibilities
Communicate with customers via phone and email, process customer inquiries about orders and deliveries, coordinate with internal departments on deliveries and stock issues, handle customer complaints