Service-Center Mitarbeiter (m/w/d) im Bankwesen
Core
Investigating fraudulent transactions detected by fraud detection systems, handling incoming calls, and managing full-scope email and letter correspondence for banking customers.
Role type
Customer service representative (fraud investigation)
Builds
Customer service interactions and fraud prevention reports
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Fraud detection, customer communication, data analysis, MS Office, structured problem-solving
Preferred skills
English language skills, shift work flexibility
Technologies
MS Office
Responsibilities
Investigate fraudulent transactions, handle incoming calls, manage email and letter correspondence, process customer complaints, support report completion
Seniority
Individual Contributor