Mitarbeiter Customer Service – Ersatzteile, Serviceabrechnung & Vertriebsinnendienst (all genders)
Core
Handling customer inquiries, managing spare parts orders, processing service billing, and supporting sales order processing within an ERP system for liquid food and sensitive substance transport equipment.
Role type
Customer Service & Sales Operations Specialist
Builds
Spare parts orders, service invoices, and sales order documentation
Domain
Industrial equipment / Food & Beverage logistics
Required skills
ERP system proficiency, order processing, billing and invoicing, data management, MS Office, technical understanding
Preferred skills
Experience in spare parts sales, service billing, or sales operations, knowledge of proALPHA
Technologies
proALPHA, MS Office
Responsibilities
Answering customer inquiries regarding spare parts, creating offers, processing orders in ERP from entry to invoicing, managing sales and service orders, verifying and billing service interventions, maintaining master data
Seniority
Mid-level, experienced