Berater*innen im Auskunfts- und Beratungsdienst in Hamburg -
Core
Direct customer advisor for pension and rehabilitation matters, providing guidance on applications, benefit calculations, and retirement planning via in-person, phone, and video channels.
Role type
Senior IC customer service advisor (pension insurance)
Builds
Pension and rehabilitation service offerings for insured individuals
Domain
Public sector / Social security / Pension insurance
Deliverable
client delivery
Required skills
Pension law expertise, rvSystems proficiency, application processing, customer consultation, public speaking, training delivery
Preferred skills
Social security vocational training, administrative studies with 3 years experience
Technologies
rvSystems
Responsibilities
Advise customers on pension and rehabilitation applications, calculate contributions and benefits, conduct retirement planning consultations, deliver expert lectures and training sessions
Seniority
Mid-level, hands-on IC