Production Analyst (d/m/w) - Global Production Stability - Consumer Finance
Core
Ensuring stable IT operations for consumer finance applications in branches, back-office, and external providers via 2nd Level Application Support.
Role type
Senior L2 Application Support Engineer (Consumer Finance)
Builds
Stable credit business operations for retail banking customers
Domain
Banking / Consumer Finance / IT Operations
Required skills
ITSM processes (ITIL), Logfile analysis, Root-cause analysis, Incident management, Service Request handling, Problem management, Change management, Oracle, SQL, Linux, WebLogic, Fabric, ServiceNow, Splunk, New Relic, Geneos
Preferred skills
ITIL v3 Foundation Certification, Business-Continuity Management, Production-Readiness controls
Technologies
Oracle, SQL, Linux, WebLogic, Fabric, ServiceNow, Splunk, New Relic, Geneos
Responsibilities
Conduct logfile and root-cause analyses, handle incidents and service requests, participate in problem and change management, monitor KPIs, implement monitoring improvements, ensure production readiness of new developments
Seniority
Senior, hands-on IC