Senior Production Support Engineer
Core
Provide second-level support, investigate technical issues, and manage system outages for client and internal applications in a banking environment.
Role type
Senior Production Support Engineer (Application Support)
Builds
Maintains production applications and ensures operational continuity for banking systems.
Domain
Banking / Financial Services / Enterprise Application Support
Required skills
Hyperion architecture, Essbase cubes, software patching, MaxL scripting, ITIL, ServiceNow, Azure DevOps, Jira, change management, regulatory compliance
Preferred skills
Public cloud technologies (Azure), RBAC, Privileged Access Management, file integration, risk management, credit risk models
Technologies
Hyperion, Essbase, MaxL, ServiceNow, Azure DevOps, Jira, Azure
Responsibilities
Manage and prioritize client and technical issues, oversee daily operational activities, coordinate recovery efforts, maintain documentation, and mentor intermediate analysts.
Seniority
Senior, hands-on IC