Retouren Manager/in
Core
Managing customer inquiries, order processing, returns, and credit refunds for an e-commerce business selling on Amazon and eBay.
Role type
Customer support manager
Builds
Order fulfillment and return processing for online retail customers
Domain
E-commerce / Retail
Deliverable
product features
Required skills
Customer service, order management, return processing, credit refund handling, PC and internet proficiency
Preferred skills
E-commerce industry knowledge, fluent German
Responsibilities
Handling customer inquiries via email or phone, processing orders, managing returns, issuing credit refunds
Seniority
Individual contributor