Teamleitung (m/w/d) Kundenservice Leistung am Standort Hannover (Voll- oder Teilzeit)
Core
Leading the Customer Service Performance II team in Hannover, focusing on operational steering, KPI management, and team development within a legal protection insurance context.
Role type
Senior Customer Service Team Lead
Builds
Customer service operations and performance metrics for legal protection insurance
Domain
Insurance / Customer Service
Required skills
Team leadership, KPI-based performance management, operational process optimization, change management, conflict resolution, strategic planning
Preferred skills
Insurance industry experience, stakeholder management
Technologies
CRM systems, performance tracking tools
Responsibilities
Oversee disciplinary and personnel management, steer team performance via KPIs, balance service quality with productivity, drive operational changes, collaborate with subject matter experts, establish a clear leadership culture
Seniority
Senior, hands-on IC