1st Level Support (m/w/d)
Core
First-line IT support specialist handling user requests, ticket resolution, and workstation setup.
Role type
1st Level IT Support Engineer
Builds
IT support services for internal employees
Domain
IT Infrastructure / Helpdesk
Required skills
Windows 10/11, MacOS, Active Directory, MS Office, Intune, ServiceNow, User management, Printer management
Preferred skills
MS D365, LFS, Ping
Responsibilities
Answering user inquiries via phone and ticketing systems, resolving 1st level support tickets, escalating complex issues to higher levels, setting up and maintaining workstations (hardware/software/network), creating and updating system documentation, monitoring KPIs.
Seniority
Entry-level / Junior