Customer Service Mitarbeiter (m/w/d)
Core
Proactive support of existing customers in the Pharma and Healthcare industry, managing order-related documentation, and ensuring sustainable customer success.
Role type
Customer Service Representative
Builds
Customer support and operational coordination for pharmaceutical and medical device manufacturers
Domain
Pharma and Healthcare
Deliverable
client delivery
Required skills
Customer relationship management, document management, onboarding support, problem analysis, strategic thinking, reliability
Preferred skills
Analytical thinking, strategic planning
Technologies
None stated
Responsibilities
Proactive customer support, document management, customer onboarding support, problem analysis and implementation of measures, ensuring sustainable customer success, collaborating with inbound/outbound, returns, and supply chain teams
Seniority
Mid-level, experienced professional