Domain Architect – Customer Service m|w|d
Core
Design and own the IT architecture for Customer Service products and their integration with other platforms.
Role type
Senior Domain Architect (Customer Service)
Builds
Consistent, future-proof domain architecture for Customer Service digitalization
Domain
Enterprise IT / Customer Service / Home Appliances
Deliverable
production ML models
Required skills
Enterprise architecture, ERP/Service/Platform architecture, SAP S/4HANA, SAP BTP, IFS Field Service, Generative AI, Stakeholder consulting
Preferred skills
Modern AI system architecture
Technologies
SAP S/4HANA, SAP BTP, IFS Field Service
Responsibilities
Define IT architecture for Customer Service products, Develop domain architecture roadmap, Advise Solution Architects on product selection and evolution, Collaborate with Enterprise Architecture team
Seniority
Senior, hands-on IC
