Events Operations Manager (m/w/d)
Core
Leading the Event, Banquet, and Catering department to organize and oversee event operations, ensuring high guest satisfaction and team management.
Role type
Senior IC events operations manager (banquet & catering)
Builds
Event operations, banquet services, and catering for hotel guests
Domain
Luxury hospitality
Required skills
Event operations management, team leadership (40+ staff), guest relations, compliance with hygiene and safety regulations, cash system management, staff planning and scheduling, external vendor coordination, staff training
Preferred skills
Hotel or restaurant vocational training, leadership experience, computer literacy
Technologies
Cash management systems
Responsibilities
Lead the Event, Banquet, and Catering department; Organize and oversee event workflows; Ensure high guest satisfaction and handle complaints; Control and manage cash system bookings; Ensure compliance with hygiene and safety regulations; Participate in function meetings for coordination with sales, kitchen, stewarding, and floristry; Plan and manage a team of approximately 40 employees; Ensure quantitative and qualitative staffing levels; Collaborate with external staffing agencies; Train and develop the team