Kundendienstberater / Serviceberater (m/w/d)
Core
Customer-facing advisor for maintenance and service inquiries at a Mercedes-Benz dealership, ensuring smooth execution of service orders and fostering customer loyalty.
Role type
Customer service advisor (automotive)
Builds
Service appointments and customer retention for Mercedes-Benz and other brands
Domain
Automotive retail / After-sales service
Deliverable
client delivery
Required skills
Technical knowledge of Mercedes-Benz vehicles, customer consultation, service order execution, team collaboration, stress management
Preferred skills
Certified service advisor or Kfz-Mechanic master, sales potential, technical or commercial automotive training
Technologies
Mercedes-Benz vehicle systems
Responsibilities
Advise customers on maintenance and service matters, ensure timely execution of service orders, build customer loyalty through personalized care
Seniority
Entry to Mid-level, hands-on IC
