Customer Success Officer (m/w/d)
Core
Central point of contact for business customers, managing the entire customer lifecycle from onboarding to contract renewal to ensure satisfaction.
Role type
Customer Success Officer
Builds
Customer retention and satisfaction for business clients in the mobility sector
Domain
Mobility / Automotive / Logistics
Deliverable
client delivery
Required skills
Customer lifecycle management, CRM data management, proactive communication, vehicle handover coordination, process optimization
Preferred skills
Experience in mobility, automotive, or logistics
Technologies
CRM systems, Office applications
Responsibilities
Onboard and support business customers throughout the lifecycle, maintain accurate customer data in CRM, coordinate vehicle deliveries and returns with operations teams, optimize customer journey and internal processes
Seniority
Individual Contributor, entry to mid-level