Kundenservice-Mitarbeiter (m/w/d)
Core
First point of contact for customers via phone, chat, video, email, and WhatsApp to resolve service requests around liquidity and payment processing, and assist with online banking and mobile payment usage.
Role type
Customer service representative (banking)
Builds
Customer support interactions and payment service resolutions
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Customer service, payment processing, online banking support, mobile payment support, call handling, chat support, email support, video service support, WhatsApp support, problem-solving, customer orientation
Responsibilities
Answer customer inquiries via multiple channels (phone, chat, video, email, WhatsApp), resolve issues related to liquidity and payment transactions, assist customers with online and mobile banking features, escalate complex cases to specialists
