Servicemitarbeiter (m/w/d) im technischen Innendienst
Core
Provide technical support for heating system customers via phone, resolve service issues, and coordinate with field technicians.
Role type
Technical service support specialist (heating systems)
Builds
Heating solutions (wood pellet, chip, heat pump systems)
Domain
Renewable energy / Heating systems
Deliverable
client delivery
Required skills
Technical training in heating/electrical engineering, troubleshooting, order management, complaint handling, remote monitoring systems, PC skills
Preferred skills
Heat pump experience, remote monitoring via web/app
Responsibilities
Answer customer service inquiries, troubleshoot service issues, support field technicians, create quotes and orders, manage complaints