Mitarbeiter im Beschwerdemanagement (m/w/divers)
Hybrid
Core
Handling and documenting consumer complaints regarding consumer loans and real estate financing, negotiating payment agreements, and liaising with the legal department.
Role type
Customer complaint management specialist
Builds
Resolution of consumer disputes and payment agreements
Domain
Consumer finance / Banking
Deliverable
client delivery
Required skills
Negotiation, legal understanding, MS Office, structured problem-solving, de-escalation
Preferred skills
Knowledge of banking products, customer service experience
Responsibilities
Review and document complaint cases, communicate with customers and their legal representatives, negotiate payment agreements, prepare legal matters for the legal department