Kundenberater im Support (m/w/d)
Core
First point of contact for users of industry-specific ERP software, handling support requests, troubleshooting, and user training.
Role type
Customer Support Specialist (ERP Software)
Builds
ERP software solutions for the mineral aggregate and processing industry
Domain
Software / ERP / Industrial Technology
Deliverable
client delivery
Required skills
IT knowledge (Windows, networks, databases, ERP), analytical thinking, structured problem-solving, communication, user training
Preferred skills
Experience in customer service or technical support
Technologies
Windows, networks, databases, ERP systems
Responsibilities
Answer and process support inquiries via phone, email, and ticketing system; analyze and resolve technical and functional issues; assist with error analysis and escalate complex topics; train and onboard users on software functions; perform software installations, setup, and maintenance; document support cases and maintain the internal knowledge base; collaborate closely with development, consulting, and product management teams.