Mitarbeiter im IT-Servicedesk (m/w/d)
Remote
Core
IT service desk specialist responsible for analyzing, classifying, and resolving IT issues and software-related disruptions for a group of over 7,000 employees across 200+ locations.
Role type
IT service desk technician
Builds
IT support solutions and documentation for internal users
Domain
IT support / Managed Services
Required skills
IT troubleshooting, ticket system management, Microsoft 365, Windows OS, Active Directory, documentation
Preferred skills
Active Directory experience
Technologies
Microsoft 365, Windows, Active Directory
Responsibilities
Analyze and resolve IT errors, classify and process incoming tickets, find solutions with end-to-end responsibility, handle branch-specific software issues, serve as technical contact
Seniority
Entry-level to Mid-level, hands-on IC