Core
First point of contact for customers on-site and by phone, providing information on repair prices and timelines, scheduling workshop orders, and offering administrative support.
Role type
Customer service and workshop coordination specialist
Builds
Repair services for customers
Domain
Automotive or general repair services
Deliverable
client delivery
Required skills
Customer communication, telephone support, appointment scheduling, administrative organization, customer reception
Preferred skills
Experience in customer service, personal approach
Responsibilities
Answering customer inquiries about repair costs and schedules, coordinating workshop orders, providing administrative support to the team, welcoming and assisting customers
Seniority
Entry-level or junior