Specialist Software Support (m/w/d)
Hybrid
Core
Providing 2nd and 3rd level support for ECM software to partners and customers in virtual and cloud-based environments.
Role type
Specialist Software Support Engineer
Builds
Individual solutions for ECM software issues
Domain
Enterprise Content Management (ECM)
Deliverable
client delivery
Required skills
SQL queries, Microsoft Windows Server, Database administration, Remote support tools, Ticket system documentation
Preferred skills
SQL query creation, Microsoft Webserver administration
Responsibilities
Troubleshoot complex software support requests, Analyze issues in virtual and cloud environments, Collaborate with software development and product management, Document support steps in a ticket system