Termin-Koordinator / Sachbearbeiter Küchenterminierung (m/w/d)
Hybrid
Core
Coordinate consultation appointments for kitchen planning between customers and kitchen consultants via phone, live-chat, and email.
Role type
Customer service coordinator (appointment scheduling)
Builds
Appointment confirmations, cancellations, and rescheduling for kitchen planning consultations
Domain
Furniture retail / Customer service
Deliverable
dashboards & analysis
Required skills
Phone communication, live-chat, email, appointment scheduling, office software proficiency, German language fluency
Preferred skills
Customer contact experience, high comprehension, fast learning, concentration, independent work, meticulousness
Responsibilities
Answer customer inquiries via phone, live-chat, and email; confirm consultation appointments; manage appointment confirmations, cancellations, and rescheduling