IT Service Desk Mitarbeiter (m/w/d)
Core
IT Service Desk support for hardware and software issues via ticketing and email, providing on-site or remote troubleshooting and resolution.
Role type
IT Service Desk Technician
Builds
IT support services for end-users
Domain
IT Services / Hardware & Software Support
Deliverable
client delivery
Required skills
Windows OS, Microsoft Office, Ticketing systems, Remote support tools, Standard hardware assembly/disassembly, German language proficiency
Responsibilities
Accept and prioritize incidents via ticketing system and email, Perform initial troubleshooting and resolution on-site or remotely, Assemble and disassemble hardware components, Maintain and update knowledge base