2nd Level Supporter (m/w/d)
Core
Resolving hardware and software issues, performing installations, configurations, and upgrades for end-user devices.
Role type
2nd Level IT Support Specialist
Builds
IT support services for end-users
Domain
IT Services / Hardware & Software Support
Required skills
Hardware troubleshooting, Software troubleshooting, Windows OS management, Microsoft Office proficiency, Mobile device management, Ticketing systems, Remote support tools
Responsibilities
Accepting and analyzing service desk incidents, Implementing initial solutions for hardware and software faults, Installing, configuring, and upgrading hardware and software, Supporting end-user devices