IT-Service Mitarbeiter 1st/2nd Level (m/w/d)
Core
Providing 1st and 2nd level IT support for hardware and software issues via ticket system and email, including on-site or remote troubleshooting, hardware assembly/disassembly, and asset management.
Role type
IT Service Technician (1st/2nd Level Support)
Builds
IT support services for enterprise clients
Domain
IT Services / Hardware Support
Deliverable
client delivery
Required skills
SCCM, 1st and 2nd Level Support experience, Microsoft Office, Ticket and Remote tools, Standard Hardware knowledge
Preferred skills
Current placement voucher (Vermittlungsgutschein)
Responsibilities
Qualify incidents via ticket system and email, prioritize and classify issues, perform error analysis and initial resolutions, assemble/disassemble hardware components, conduct office moves, maintain asset data, escalate issues to downstream units, update knowledge base, support IT projects, optimize operational processes