Service Desk Agent (m/w/d)
Core
Providing customer support for Windows operating systems, MS Office products, and standard hardware via phone and email, including remote troubleshooting and mobile device management.
Role type
Service Desk Agent
Builds
IT support services for enterprise clients
Domain
IT Support / Managed Services
Deliverable
client delivery
Required skills
Windows OS support, MS Office support, standard hardware troubleshooting, remote control tools, ticketing systems, mobile device management
Preferred skills
German (fluent), English (good written and spoken), Microsoft product knowledge, communication skills