Client Operations Analyst - Superannuation
Core
Monitor automated superannuation administration processes, investigate exceptions, validate financial transactions, and ensure legislative compliance for client accounts.
Role type
Client Operations Analyst (Superannuation)
Builds
Automated superannuation administration services and client account management
Domain
Financial Services / Superannuation
Required skills
Superannuation administration, Financial transaction validation, Regulatory compliance, SLA management, Quality assurance, Accounting principles, SDLC understanding, Client relationship management, Acurity/Open Text systems, Process improvement
Preferred skills
Acurity, Open Text, Software development life cycle
Responsibilities
Monitor automated processes and resolve exceptions, Validate financial transactions and account updates, Ensure legislative compliance and SLA adherence, Investigate incidents and breaches, Assist in designing process improvements, Support technology teams in platform development, Manage professional relationships with clients
Seniority
Mid-level, hands-on IC
