Head of Retail Operations ANZ
Core
Lead operational excellence and strategy for a large retail network of hearing aid clinics across Australia and New Zealand.
Role type
Senior retail operations leader (Head of Retail Operations)
Builds
Scalable retail network, clinic infrastructure, and operational processes for hearing care services
Domain
Healthcare / Hearing aids / Retail operations
Required skills
Retail operations strategy, network performance management, budget and investment planning, compliance and audit management, stakeholder management, team leadership and coaching, risk management, process optimization
Preferred skills
Experience with geographically dispersed teams, transformation program leadership, commercial acumen
Technologies
N/A
Responsibilities
Develop and execute retail operations strategy; drive operational excellence through governance and process optimization; oversee retail support, property, and clinic infrastructure; manage operational budgets and investment planning; partner with senior leaders on strategic initiatives; lead and develop high-performing operations teams
Seniority
Senior, hands-on IC with strategic scope