Customer Service Representative
Core
Manage and complete customer orders from request to delivery of labels, acting as the primary point of contact for enquiries and service requests.
Role type
Customer Service Representative (Order Management)
Builds
Accurate and timely delivery of labels and related products
Domain
Manufacturing, packaging, printing, or industrial environments
Required skills
Order management, ERP systems, Microsoft Office, communication, relationship-building, organizational skills, attention to detail, problem-solving
Responsibilities
Process customer quotations, sales orders, and artwork approvals; Coordinate with Production, Scheduling, Pre-Press, Procurement, and Accounts teams; Keep customers informed of order progress and changes; Manage customer projects from order placement through invoicing; Maintain accurate customer and order information in company systems; Resolve customer issues and contribute to continuous improvement initiatives