Customer Service Consultant
Core
Guide customers through the home-building construction process from start to handover, managing relationships, updates, and issue resolution.
Role type
Construction Customer Service Consultant
Builds
Customer experience and handover documentation for residential home builds
Domain
Residential construction and property development
Deliverable
client delivery
Required skills
complaint resolution, high-volume technical customer service, residential building process knowledge, HIA contract understanding, council requirements knowledge, DA/CDC process understanding, verbal and written communication, empathy, attention to detail
Preferred skills
understanding of residential pre-construction process, teamwork
Technologies
HIA Contract, DA/CDC process
Responsibilities
Maintain regular contact with customers providing progress updates; investigate and resolve customer concerns; collaborate with internal teams and external stakeholders (trades, councils, certifiers); organize handover documentation and keys; facilitate building variations and final accounts; report safety incidents.
Seniority
Mid-level, experienced IC