Senior CSSC Front Line Representative
Core
Senior customer service representative handling high-volume technical phone enquiries for water solutions, resolving complex issues and identifying sales opportunities.
Role type
Senior IC customer service representative (technical support)
Builds
Customer support interactions and sales opportunities for water pump solutions
Domain
Industrial engineering / Water technology
Deliverable
client delivery
Required skills
Technical knowledge of pump operating principles, high-volume phone handling, conflict resolution, data entry, CRM usage
Preferred skills
SAP systems experience, B2B customer relationship management, commercial/sales support background
Responsibilities
Handle high volumes of incoming calls within SLA targets, manage sales enquiries including pricing and spare parts, assess call complexity and route to back office, document interactions in CRM, identify external sales opportunities, develop conflict resolution skills