EUC Engineer
Core
Providing Level 2/3 support for end-user computing (EUC) equipment and software, managing complex real-time monitoring environments, and handling incident resolution.
Role type
Senior EUC Engineer (Level 2/3 Support)
Builds
End-to-end IT support services and operational stability for authorized users.
Domain
IT Operations / End-User Computing / Cloud Infrastructure
Deliverable
client delivery
Required skills
Server management, M365 administration, Azure/AWS support, Networking, Active Directory, SCCM, Incident handling (P1/P2), Proxy clustering, Data backup and restoration, PC imaging/deployment, Disaster recovery support
Preferred skills
Java, JavaScript, HTML, CSS, PHP, C++, Python, .Net, C#, SQL, MySQL, Crystal Reports, Apache, IIS, Windows/Linux/Mac OS administration, iOS/Android support, Network Printers/MFPs operational support
Technologies
M365, Azure, AWS, Active Directory, SCCM, BMC Remedy, Service Now, Odoo, SAP, QuickBooks, Java, JavaScript, Python, .Net, SQL, MySQL, Apache, IIS, Windows, Linux, Mac OS
Responsibilities
Provide break/fix support and advice for EUC equipment and software; Handle complex incidents including proxy clustering and URL filtering issues; Coordinate with hardware vendors for warranty repairs; Replace equipment and restore data to replacement devices; Load/reload PCs with customer standard images; Support disaster recovery and BCP emergency response activities.