Guest Experience Officer | 2027 Season | Horizontal Falls
Core
Deliver exceptional guest experience, hospitality, and housekeeping services for seaplane tours at Horizontal Falls.
Role type
Guest Experience Officer (Hospitality & Operations)
Builds
Seaplane tour experiences and guest satisfaction
Domain
Tourism / Experiential Travel
Deliverable
product features
Required skills
Hospitality service, Food and beverage service, Housekeeping, Public speaking, Safety briefings, Alcohol service compliance, Merchandise sales, Seaplane launching/docking assistance, Incident reporting, Guest issue resolution
Preferred skills
Problem solving, Multi-priority management
Technologies
None
Responsibilities
Deliver guest experience and product delivery; Perform hospitality, F&B, and housekeeping tasks; Collaborate on tour schedules and timings; Conduct welcome, departure, and safety briefings; Uphold responsible alcohol service; Support merchandise sales and stock management; Assist with seaplane launching and docking; Promote safety culture; Resolve guest service issues.