SDN Glebe - IT - Technology Support Officer - Full Time
Hybrid
Core
First-level desktop and helpdesk support, diagnosing hardware, software, application and connectivity issues with minimal disruption to staff.
Role type
entry-level IT support officer (service desk)
Builds
user accounts and access, device provisioning, knowledge-base resources
Domain
education + IT infrastructure
Required skills
troubleshooting, Active Directory, Windows 11, Microsoft 365, Azure, LAN/WAN technologies, mobile device management
Preferred skills
Microsoft or network-related certifications, driver's licence
Technologies
Windows 11, Microsoft 365, Active Directory, Azure, LAN/WAN, mobile device management
Responsibilities
Provide first-level desktop and helpdesk support, log and resolve tickets, create and manage user accounts, provision and distribute devices, contribute to technology projects
Seniority
Entry-level, hands-on IC