Senior Guest Services Assistant
Core
Lead Guest Services teams and manage front office operations for mining accommodation villages, handling bookings, arrivals, departures, and retail transactions.
Role type
Senior Guest Services Assistant (Front Office Supervisor)
Builds
Operational front desk services for guests in remote mining villages
Domain
Mining and Resources / Hospitality
Deliverable
product features
Required skills
Team supervision, Guest services management, Reservation systems (RMS9), Cash handling, Report preparation, Roster coordination, Data accuracy
Preferred skills
Remote village experience, Mining industry experience, Microsoft Office proficiency
Responsibilities
Supervise Guest Services team, Coordinate guest arrivals and departures, Process check-ins and check-outs, Assist with roster coordination and training, Ensure reservation data accuracy, Process retail transactions, Monitor stock levels
Seniority
Senior, hands-on IC