Wholesale Customer Success Manager
Core
Managing wholesale customer accounts, order flow, invoicing, and returns across Domestic, Export, and Corporate channels for an iconic Australian hat manufacturer.
Role type
Wholesale Customer Success Manager
Builds
Wholesale order fulfillment and customer experience for Akubra's partner network
Domain
Manufacturing (Apparel/Hats) + Wholesale Operations
Deliverable
client delivery
Required skills
Wholesale account management, ERP and order management systems, B2B platforms, invoicing and credit management, returns processing, quality resolution, cross-functional collaboration
Preferred skills
Export or corporate wholesale experience, experience working with external sales agents
Technologies
NetSuite, AIMS, B2B platforms
Responsibilities
Managing wholesale customer accounts across multiple channels, monitoring account health and order flow, acting as escalation point for customers and agents, managing orders and coordinating with despatch, handling invoicing, credits, deliveries, and returns, resolving quality-related enquiries and complaints, partnering with Commercial, Finance, Planning, Production, and Inventory teams
Seniority
Individual Contributor